Ova Politika uređuje uslove i postupak otkazivanja usluga smeštaja, podnošenja reklamacija i povraćaja novca za usluge kupljene putem veb-sajta skimontis.com, kojim upravlja PROREK DOO, Kolonija B Zmaj 10, 11080 Zemun – Beograd, Srbija, PIB: 100013912, Matični broj: 06950201 (za smeštajni objekat: SKI MONTIS Apartmani, Trg Josifa Pančića 6, 36354 Kopaonik, Srbija).
This Policy governs the terms and procedures for service cancellations, filing complaints, and issuing refunds for accommodation services purchased through the website skimontis.com operated by PROREK DOO, Kolonija B Zmaj 10, 11080 Zemun – Belgrade, Serbia, TAX ID (PIB): 100013912, Registration Number (MB): 06950201 (for property: SKI MONTIS Apartments, Trg Josifa Pancica 6, 36354 Kopaonik, Serbia).
GUBITAK AKONTACIJE / DEPOZITA:
U slučaju otkazivanja rezervacije od strane kupca iz bilo kog razloga, uplaćeni avans (depozit) je nerefundabilan, osim ukoliko pojedinačnom ponudom/tarifom nije drugačije definisano.
LOSS OF ADVANCE PAYMENT / DEPOSIT: In the event of reservation cancellation by the customer for any reason, the paid advance (deposit) is non-refundable, unless otherwise specified in the specific rate offer.
NEDOLAZAK ILI SKRAĆENJE BORAVKA:
Ukoliko se kupac/gost ne pojavi na dan prijave (Check-in) ili iznenada skrati boravak, uplaćeni iznos se ne refundira.
NO-SHOW OR SHORTENED STAY: If the customer/guest fails to arrive on the agreed check-in date or shortens their stay, the paid amount will not be refunded.
VIŠA SILA I TEHNIČKI RAZLOGI:
O nastanku okolnosti koje se smatraju višom silom, kao i o postojanju vanrednih tehničkih razloga koji onemogućavaju bezbedan boravak u apartmanu, odlučuje pružalac usluge. U takvim slučajevima, PROREK DOO obaveštava kupca bez odlaganja. Kupcu će biti ponuđen zamenski termin, a ukoliko mu zamenski termin ne odgovara, uplaćeni iznos se u celosti refundira.
FORCE MAJEURE AND TECHNICAL REASONS: The occurrence of circumstances deemed as force majeure, as well as extraordinary technical issues preventing safe stay in the apartment, shall be decided by the service provider. In such cases, PROREK DOO is obliged to notify the customer without delay. The customer will be offered an alternative date, and if the alternative date is not suitable, the paid amount will be fully refunded.
U slučaju ostvarivanja prava na povraćaj sredstava kupcu koji je prethodno platio nekom od platnih kartica, delimično ili u celosti, a bez obzira na razlog vraćanja, PROREK DOO je u obavezi da povraćaj vrši isključivo preko VISA, EC/MC, Maestro i DinaCard metoda plaćanja. To znači da će banka na zahtev prodavca obaviti povraćaj sredstava na račun korisnika kartice, te novac ne može biti isplaćen u gotovini niti uplaćen na drugi tekući račun.
In the case of exercising the right to a refund to a customer who previously paid with a payment card, partially or in full, regardless of the reason for the return, PROREK DOO is obliged to issue the refund exclusively through VISA, EC/MC, Maestro, and DinaCard payment methods. This means that the bank will, upon the seller’s request, perform a refund to the cardholder’s account, and funds cannot be paid in cash or transferred to another bank account.
Kupac ima pravo na podnošenje reklamacije ukoliko primeti da usluga nije pružena u svemu u skladu sa ugovorenim uslovima. Reklamacija se podnosi pisanim putem na e-mail adresu: reservations@skimontis.com. Prigovor mora sadržati broj rezervacije/transakcije, kontakt podatke i opis razloga za reklamaciju. Odgovor na reklamaciju biće dostavljen u roku od 8 dana od dana prijema.
The customer has the right to file a complaint if they notice that the service was not provided fully in accordance with the agreed terms. Complaints must be submitted in writing to the email address: reservations@skimontis.com. The complaint must contain the booking/transaction number, contact details, and a description of the reason for the complaint. A response to the complaint will be provided within 8 days from the date of receipt.
Sva plaćanja biće izvršena u lokalnoj valuti Republike Srbije – dinar (RSD). Za informativni prikaz cena u drugim valutama koristi se srednji kurs Narodne Banke Srbije. Iznos za koji će biti zadužena Vaša platna kartica biće izražen u Vašoj lokalnoj valuti kroz konverziju koja se vrši po kursu koji primenjuju kartičarske organizacije.
All payments will be processed in the local currency of the Republic of Serbia – Serbian Dinar (RSD). For informative display of prices in other currencies, the middle exchange rate of the National Bank of Serbia is used. The amount charged to your payment card will be expressed in your local currency through conversion based on the exchange rate applied by payment card organizations.
