{"id":2100,"date":"2024-12-25T13:16:47","date_gmt":"2024-12-25T13:16:47","guid":{"rendered":"https:\/\/skimontis.com\/?page_id=2100"},"modified":"2026-10-15T16:37:13","modified_gmt":"2026-10-15T16:37:13","slug":"refund_returns","status":"publish","type":"page","link":"https:\/\/skimontis.com\/en\/refund_returns\/","title":{"rendered":"Refund and Returns Policy"},"content":{"rendered":"
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POLITIKA OTKAZIVANJA, POVRA\u0106AJA SREDSTAVA I REKLAMACIJA \/ REFUND & CANCELLATION POLICY<\/h1>\n

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1. Op\u0161te odredbe \/ General Provisions<\/h3>\n

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Ova Politika ure\u0111uje uslove i postupak otkazivanja usluga sme\u0161taja, podno\u0161enja reklamacija i povra\u0107aja novca za usluge kupljene putem veb-sajta skimontis.com<\/b>, kojim upravlja PROREK DOO<\/b>, Kolonija B Zmaj 10, 11080 Zemun – Beograd, Srbija, PIB: 100013912<\/b>, Mati\u010dni broj: 06950201<\/b> (za sme\u0161tajni objekat: SKI MONTIS Apartmani, Trg Josifa Pan\u010di\u0107a 6, 36354 Kopaonik, Srbija<\/b>).<\/p>\n

This Policy governs the terms and procedures for service cancellations, filing complaints, and issuing refunds for accommodation services purchased through the website skimontis.com<\/b> operated by PROREK DOO<\/b>, Kolonija B Zmaj 10, 11080 Zemun – Belgrade, Serbia, TAX ID (PIB): 100013912<\/b>, Registration Number (MB): 06950201<\/b> (for property: SKI MONTIS Apartments, Trg Josifa Pancica 6, 36354 Kopaonik, Serbia<\/b>).<\/i><\/p>\n

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2. Otkazivanje usluge od strane korisnika\/kupca \/ Service Cancellation by the Client\/Customer<\/h3>\n

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    GUBITAK AKONTACIJE \/ DEPOZITA:<\/b><\/p>\n

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      U slu\u010daju otkazivanja rezervacije od strane kupca iz bilo kog razloga, upla\u0107eni avans (depozit) je nerefundabilan, osim ukoliko pojedina\u010dnom ponudom\/tarifom nije druga\u010dije definisano.<\/p>\n<\/li>\n

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      LOSS OF ADVANCE PAYMENT \/ DEPOSIT: In the event of reservation cancellation by the customer for any reason, the paid advance (deposit) is non-refundable, unless otherwise specified in the specific rate offer.<\/i><\/p>\n<\/li>\n<\/ul>\n<\/li>\n

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      NEDOLAZAK ILI SKRA\u0106ENJE BORAVKA:<\/b><\/p>\n

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        Ukoliko se kupac\/gost ne pojavi na dan prijave (Check-in) ili iznenada skrati boravak, upla\u0107eni iznos se ne refundira.<\/p>\n<\/li>\n

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        NO-SHOW OR SHORTENED STAY: If the customer\/guest fails to arrive on the agreed check-in date or shortens their stay, the paid amount will not be refunded.<\/i><\/p>\n<\/li>\n

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        3. Otkazivanje usluge od strane pru\u017eaoca usluge \/ Service Cancellation by the Service Provider<\/h3>\n

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          VI\u0160A SILA I TEHNI\u010cKI RAZLOGI:<\/b><\/p>\n

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            O nastanku okolnosti koje se smatraju vi\u0161om silom, kao i o postojanju vanrednih tehni\u010dkih razloga koji onemogu\u0107avaju bezbedan boravak u apartmanu, odlu\u010duje pru\u017ealac usluge. U takvim slu\u010dajevima, PROREK DOO obave\u0161tava kupca bez odlaganja. Kupcu \u0107e biti ponu\u0111en zamenski termin, a ukoliko mu zamenski termin ne odgovara, upla\u0107eni iznos se u celosti refundira.<\/p>\n<\/li>\n

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            FORCE MAJEURE AND TECHNICAL REASONS: The occurrence of circumstances deemed as force majeure, as well as extraordinary technical issues preventing safe stay in the apartment, shall be decided by the service provider. In such cases, PROREK DOO is obliged to notify the customer without delay. The customer will be offered an alternative date, and if the alternative date is not suitable, the paid amount will be fully refunded.
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            4. Na\u010dini povra\u0107aja sredstava \/ Refund Method<\/h3>\n

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            U slu\u010daju ostvarivanja prava na povra\u0107aj sredstava kupcu koji je prethodno platio nekom od platnih kartica, delimi\u010dno ili u celosti, a bez obzira na razlog vra\u0107anja, PROREK DOO<\/b> je u obavezi da povra\u0107aj vr\u0161i isklju\u010divo preko VISA, EC\/MC, Maestro i DinaCard<\/b> metoda pla\u0107anja. To zna\u010di da \u0107e banka na zahtev prodavca obaviti povra\u0107aj sredstava na ra\u010dun korisnika kartice, te novac ne mo\u017ee biti ispla\u0107en u gotovini niti upla\u0107en na drugi teku\u0107i ra\u010dun.<\/p>\n

            In the case of exercising the right to a refund to a customer who previously paid with a payment card, partially or in full, regardless of the reason for the return, PROREK DOO<\/b> is obliged to issue the refund exclusively through VISA, EC\/MC, Maestro, and DinaCard<\/b> payment methods. This means that the bank will, upon the seller\u2019s request, perform a refund to the cardholder\u2019s account, and funds cannot be paid in cash or transferred to another bank account.<\/i><\/p>\n

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            5. Postupak reklamacije \/ Reclamation & Complaints Procedure<\/h3>\n

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            Kupac ima pravo na podno\u0161enje reklamacije ukoliko primeti da usluga nije pru\u017eena u svemu u skladu sa ugovorenim uslovima. Reklamacija se podnosi pisanim putem na e-mail adresu: reservations@skimontis.com<\/b>. Prigovor mora sadr\u017eati broj rezervacije\/transakcije, kontakt podatke i opis razloga za reklamaciju. Odgovor na reklamaciju bi\u0107e dostavljen u roku od 8 dana od dana prijema.<\/p>\n

            The customer has the right to file a complaint if they notice that the service was not provided fully in accordance with the agreed terms. Complaints must be submitted in writing to the email address: reservations@skimontis.com<\/b>. The complaint must contain the booking\/transaction number, contact details, and a description of the reason for the complaint. A response to the complaint will be provided within 8 days from the date of receipt.<\/i><\/p>\n

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            6. Izjava o konverziji valute \/ Statement of Currency Conversion<\/h3>\n

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            Sva pla\u0107anja bi\u0107e izvr\u0161ena u lokalnoj valuti Republike Srbije \u2013 dinar (RSD). Za informativni prikaz cena u drugim valutama koristi se srednji kurs Narodne Banke Srbije. Iznos za koji \u0107e biti zadu\u017eena Va\u0161a platna kartica bi<\/span>\u0107e izra\u017een u Va\u0161oj lokalnoj valuti kroz konverzij<\/span>u koja se vr\u0161i po kursu koji primenjuju karti\u010darske organizacije.<\/p>\n

            All payments will be processed in the local currency of the Republic of Serbia \u2013 Serbian Dinar (RSD). For informative display of prices in other currencies, the middle exchange rate of the National Bank of Serbia is used. The amount charged to your payment card will be expressed in your local currency through conversion based on the<\/span> exchange rate applied by payment card organizations.<\/i><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"

            POLITIKA OTKAZIVANJA, POVRA\u0106AJA SREDSTAVA I REKLAMACIJA \/ REFUND & CANCELLATION POLICY \u00a0 1. Op\u0161te odredbe \/ General Provisions \u00a0 Ova Politika ure\u0111uje uslove i postupak otkazivanja usluga sme\u0161taja, podno\u0161enja reklamacija i povra\u0107aja novca za usluge kupljene putem veb-sajta skimontis.com, kojim upravlja PROREK DOO, Kolonija B Zmaj 10, 11080 Zemun – Beograd, Srbija, PIB: 100013912, Mati\u010dni […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_surecart_dashboard_logo_width":"180px","_surecart_dashboard_show_logo":true,"_surecart_dashboard_navigation_orders":true,"_surecart_dashboard_navigation_invoices":true,"_surecart_dashboard_navigation_subscriptions":true,"_surecart_dashboard_navigation_downloads":true,"_surecart_dashboard_navigation_billing":true,"_surecart_dashboard_navigation_account":true,"slim_seo":{"title":"Refund and Returns Policy - SKI MONTIS apartmani","description":"POLITIKA OTKAZIVANJA, POVRA\u0106AJA SREDSTAVA I REKLAMACIJA \/ REFUND & CANCELLATION POLICY \u00a0 1. Op\u0161te odredbe \/ General Provisions \u00a0 Ova Politika ure\u0111uje uslove"},"footnotes":""},"class_list":["post-2100","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/skimontis.com\/en\/wp-json\/wp\/v2\/pages\/2100","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/skimontis.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/skimontis.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/skimontis.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/skimontis.com\/en\/wp-json\/wp\/v2\/comments?post=2100"}],"version-history":[{"count":0,"href":"https:\/\/skimontis.com\/en\/wp-json\/wp\/v2\/pages\/2100\/revisions"}],"wp:attachment":[{"href":"https:\/\/skimontis.com\/en\/wp-json\/wp\/v2\/media?parent=2100"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}